1.1 These terms cover your access and use of ROLZO’s mobile applications and/or websites Services and your use of Transportation Services (the “Terms”).

1.2 You must read carefully and agree to the Terms before accessing and using ROLZO’s mobile applications and/or websites or Transportation Services. These Terms expressly supersede prior agreements or arrangements about ROLZO’s mobile applications and/or websites Services (as defined below) and Transportation Services between you and ROLZO.

1.3 These Terms apply to the extent they do not conflict with any user and supplemental terms that specifically apply to App(s)/Website(s) Services and Transportation Services. You will be asked to agree to any such terms separately.

1.4 By using App(s)/Website(s) Services, you confirm you accept these Terms. If you disagree with these Terms, you may not access or use App(s)/Website(s) Services. We recommend that you keep a copy of these terms for future reference.

1.5 If we have to contact you, we will do so by a push notification from ROLZO’s mobile application, phone call, text message or email, using the details you provided on registration for App(s)/Website(s) Services. The words 'writing' or 'written' in these terms include emails, texts and push notifications.

2.1 The specific terms governing ROLZO Provided Services, other than ROLZO Transportation Services, may be set out in additional terms or a separate agreement. For ROLZO Transportation Services, ROLZO is the service provider contracting directly with you.

2.2 ROLZO is free to decide whether to accept or reject a request. Acceptance is communicated to you through App(s)/Website(s) Services, and the related terms or agreement will be set out when a direct contract forms between you and ROLZO.

3.1 ROLZO collects, uses and discloses information from or about you as described in ROLZO’s Privacy Policy.

4.1 Charges for Transportation Services

4.1.1 If you make a request through App(s)/Website(s) Services, you agree to pay the relevant charges as described in App(s)/Website(s) Services and will be responsible for any charges or fees linked to your account.

4.1.2 Depending on the Transportation Services, including, but not limited to, its location, the charges may be displayed on App(s)/Website(s) Services before a request is placed. In other cases, the charges will depend on your use of Transportation Services. We may provide an estimate of these charges. Please be aware that the final amount charged to you may be different from the estimate.

4.1.3 You may be charged supplementary charges, costs and/or fines, for your use or misuse of Transportation Services (such as repair or cleaning fees).

4.1.4 In some cases, all charges may apply if the Transportation Services cannot be performed due to your action or inaction (for example, if you are not present at the pick-up or delivery location to receive a delivery).

4.1.5 Once the ROLZO Transportation Services have been provided, we may issue you an invoice from ROLZO. The invoice will include VAT, if applicable.

4.1.6 The charges may be modified in App(s)/Website(s) Services from time to time.

4.1.7 The charges do not include tips. Where available, you may pay tips in person or through App(s)/Website(s) Services. We will collect tips paid through App(s)/Website(s) Services on your behalf and remit them.

4.1.8 Unless otherwise agreed, all charges are due immediately upon a request being placed, and payment will be facilitated by ROLZO using the preferred payment method associated with your account, after which ROLZO will send you a receipt by email. If your primary payment method cannot be charged, ROLZO may use a second one if available. If your payment method(s) is unavailable, we reserve the right to continue to try to take payment.

4.1.9 Charges include applicable taxes, including VAT, unless specifically stated otherwise.

4.1.10 Members and Customers agree not to submit (i) unwarranted refund requests or (ii) unjustified chargeback requests to their payment card provider for any services booked via the ROLZO platform. Should we determine that a refund or chargeback request was made in bad faith, we reserve the right to immediately suspend or terminate the Member’s account and cancel any confirmed services.

4.1.11 If Members or Customers successfully obtain a refund or chargeback from their payment card provider for a booking, we may withhold an amount equivalent to the refunded or charged-back amount on the Member's sales commissions if any commissions are owed to the Member.

5.1 In some cases, you do not have the right to cancel the Transportation Services request once it has been accepted. However, for certain Transportation Services may allow you to cancel the request, but you may be charged a cancellation fee.

5.2 ROLZO may refuse requests and cancel the Transportation Services if there is reasonable doubt about the correctness or authenticity of the request or the contact information. In this case, too, a cancellation fee may be charged. We may also end any contract in place between you and ROLZO.

5.3 See the Cancellation Policy for Transfers and the Cancellation Policy for By the hour.

6.1 You are free at all times to use the App(s)/Website(s) Services (where and when available) and may terminate these Terms and the App(s)/Website(s) Services by closing your account.

6.2 We may terminate these Terms and your access to the App(s)/Website(s) Services with immediate effect if we conclude that there is a breach by you of these Terms or any other agreement between you and ROLZO for the provision of Transportation Services.

6.3 ROLZO may, in its sole discretion, terminate these Terms or discontinue the App(s)/Website(s) Services at any time by giving you reasonable advance written notice.

6.4 If we cannot charge the relevant charges to your preferred payment method, we may suspend or remove your access to the App(s)/Website(s) Services until payment is made.

6.5 You must immediately pay any outstanding charges due to ROLZO by you upon termination. Any such charges will survive termination, and we reserve all rights to collect payment after termination.

9.1 ROLZO may change these Terms from time to time. We will inform you of changes within a reasonable time period. You will be bound by such changes upon their notification to you in ROLZO’s mobile applications and/or websites and/or by email. If you do not agree with these changes, you are free to close your account in accordance with Section 6.1. These Terms were most recently updated as at the outset of this document.

9.2 The invalidity of any provisions in these Terms does not affect the validity and enforceability of the rest of these Terms. Any such invalid, illegal or unenforceable provisions shall be deemed deleted.

8.3 ROLZO, its affiliates, directors, officers, employees, workers, agents and/or subcontractors are not liable for:

8.3.1 in relation to Transportation Services, any Booking that is not accepted or is otherwise cancelled by ROLZO.

8.3.4 delay or failure in performance resulting from causes beyond our reasonable control.

8.3.5 Our total liability to you, arising out of these Terms or their subject matter, or in connection with the provision to you of the App(s)/Website(s) Services or Transportation Services, in contract, tort (including negligence, misrepresentation), breach of statutory duty, restitution or otherwise, shall not exceed five hundred pounds sterling (£500), unless otherwise agreed in relation to a specific Transportation Services.

9.1 ROLZO may change these Terms from time to time. We will inform you of changes within a reasonable time period. You will be bound by such changes upon their notification to you in ROLZO’s mobile applications and/or websites and/or by email. If you do not agree with these changes, you are free to close your account in accordance with Section 6.1. These Terms were most recently updated as at the outset of this document.

9.2 The invalidity of any provisions in these Terms does not affect the validity and enforceability of the rest of these Terms. Any such invalid, illegal or unenforceable provisions shall be deemed deleted.

9.3 These Terms replace all previous agreements relating to your access and use of the App(s)/Website(s) Services. In addition, in the event of any conflict between these Terms and any previous agreements relating to your use of ROLZO Transportation Services, these Terms shall prevail.

9.4 You may be required to accept additional terms to access or use the App(s)/Website(s) Services and/or Transportation Services. If there is a conflict between these Terms and the separate agreement, the latter will have precedence unless specified otherwise in the separate agreement.

9.5 There are no third-party beneficiaries to these Terms except as provided for in these Terms.

10.1 In the event of a dispute, we would ask you to raise a complaint using the contact details in the 'About Us' section above. In the unlikely event that we cannot resolve the dispute, we will work with you to discuss a way forward to resolve the dispute, which may include mediation. ROLZO’s right to refer the dispute to a court is expressly reserved. ROLZO does not commit to using an online dispute resolution platform to resolve consumer disputes.

11.1 These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with English law.

11.2 The courts of England shall have exclusive jurisdiction to adjudicate any dispute which arises out of or in connection with these Terms, provided that ROLZO shall be entitled to take proceedings relating to these Terms in any other jurisdiction.

12.1 By accessing and using the App(s)/Website(s) Services, you accept these Terms.

12.2 By accessing and using the App(s)/Website(s) Services in another country, your access and use may be subject to country-specific terms.

12.3 ROLZO’s mobile applications and/or websites may be made available under various branding depending on the Transportation Services you are accessing or using at the time.

13.1 App(s)/Website(s) Services can be downloaded or accessed on most modern mobile devices with an internet connection and popular operating systems such as Android or iOS.

13.2 You are responsible for obtaining the network access necessary to use the App(s)/Website(s) Services. You are responsible for any rates and fees from your mobile network provider, including data consumption while using the App(s)/Website(s) Services. You are also responsible for obtaining compatible devices and operating systems necessary to use the App(s)/Website(s) Services, including any software or hardware updates.

13.3 We provide the App(s)/Website(s) Services 'as is' and 'as available.' The App(s)/Website(s) Services, or any related digital content, may be subject to limitations, delays, and/or other problems inherent to the use of the internet and electronic communications and are not guaranteed to be available, uninterrupted or error-free at all times. ROLZO may suspend, withdraw, or restrict the availability of all or any part of the App(s)/Website(s) Services for business and operational reasons. ROLZO will try to give you reasonable notice of any suspension or withdrawal.

13.4 To use the App(s)/Website(s) Services in the United Kingdom, you must register in the App(s)/Website(s) Services and set up an account, and you must be eighteen (18) or older. To use the App(s)/Website(s) Services in the United Kingdom, you must be eighteen (18) or over. The terms governing specific Transportation Services may impose different age requirements.

13.5 You must provide us with certain personal information to register and set up your account, including your phone number and email address. To use the App(s)/Website(s) Services and Transportation Services, you may need to provide at least one valid payment method (that is, a credit card, debit card or any other accepted payment method). You may need to provide additional information and documents before using certain Transportation Services, such as your address.

13.6 You are not obligated to log in to or use the App(s)/Website(s) Services. If you choose to stop using the App(s)/Website(s) Services, you may do so without giving us any notice.

13.7 ROLZO may temporarily restrict your access to and use of the App(s)/Website(s) Services if there is a suspected breach of your obligations (see Section ‎14 below) or otherwise of these Terms, including where we receive a complaint in relation to fraud. There may be circumstances in which we are unable to provide you with information about the complaint whilst an investigation is ongoing (by us and/or a third party such as the police).

14.1 When using the App(s)/Website(s) Services, you must comply with all applicable laws. You may only use the App(s)/Website(s) Services for lawful purposes and for the purposes they were intended as otherwise referenced in these Terms. You must not misuse ROLZO’s mobile applications and/or websites or attempt to defraud us.

14.2 You must provide accurate and complete information when registering an account and using the App(s)/Website(s) Services.

14.3 Your account is personal to you. Your account cannot be licensed or shared unless expressly permitted by ROLZO. Once you have set up an account, you:

• may not register more than one account unless we agree otherwise in writing.
• may not allow third parties to use your account or transfer your account to a third party.
• must keep your account information accurate, complete and up-to-date.
• must keep your login details safe and confidential at all times.
• Must tell us immediately if you have any reason to believe that someone else knows your username or password or if you suspect someone else is using your account.

14.4 You will be responsible for paying any fees or charges that may be incurred as a result of the provision of Transportation Services.

14.5 You must not, in using the App(s)/Website(s) Services, cause any nuisance, annoyance, inconvenience, or property damage, to ROLZO or any other party.

14.6 You will not be charged for using the App(s)/Website(s) Services. However, we reserve the right to introduce a usage charge, in which case you will be informed in writing and given the opportunity to terminate these Terms before any such charge is introduced. If you choose to terminate these Terms, you will no longer be able to access or use the App(s)/Website(s) Services.

14.7 We reserve the right to introduce a fee, and we will inform you, for specific features on ROLZO’s mobile applications and/or websites, in which case you can decide if you wish to proceed. These may be subject to separate terms, which ROLZO will make available to you at the time.

15.1 If there is a problem with the App(s)/Website(s) Services, or if you have a complaint, please contact us on the details set out in the 'About Us' section above.

16.1 ROLZO reserves all rights not expressly granted in these Terms. The App(s)/Website(s) Services, ROLZO’s devices and all data gathered through ROLZO’s mobile applications and/or websites (including all intellectual property rights in all of the foregoing) are and remain ROLZO’s property or the property of ROLZO’s licensors.

16.2 You may not, and may not allow any other party to: (a) license, sublicense, copy, modify, distribute, create, sell, resell, transfer, or lease any part of ROLZO’s mobile applications and/or websites; (b) reverse engineer or attempt to extract the source code of ROLZO’s mobile applications and/or websites except as allowed under law; (c) launch or cause to launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any part of ROLZO’s mobile applications and/or websites or data; (d) use, display, or manipulate any of ROLZO Names, Marks, or Works for any purpose other than to use the App(s)/Website(s) Services; (e) create or register any (i) businesses, (ii) URLs, (iii) domain names, (iv) software application names or titles, or (v) social media handles or profiles that include ROLZO Names, Marks, or Works or any confusingly or substantially similar mark, name, title, or work; (f) use ROLZO Names, Marks, or Works as your social media profile picture or wallpaper; (g) purchase keywords (including, but not limited to Google AdWords) that contain any ROLZO Names, Marks, or Works; or (h) apply to register, reference, use, copy, and/or claim ownership in ROLZO’s Names, Marks, or Works, or in any confusingly or substantially similar name, mark, title, or work, in any manner for any purposes, alone or in combination with other letters, punctuation, words, symbols, designs, and/or any creative works.

16.3 Subject to your compliance with these Terms, we grant you a personal, worldwide, non-exclusive, non-transferable, revocable, non-sublicensable license to install and/or make use of ROLZO’s mobile applications and/or websites on your device solely for your use and for you to access and use information made available through ROLZO’s mobile applications and/or websites. Any rights not expressly granted herein are reserved by ROLZO and ROLZO’s licensors.

17.1 For ROLZO Transportation Services within the United Kingdom, you will be contracting with ROLZO Limited, which has accepted your booking as the relevant licensed private hire operator.

17.2 You can contact the relevant entity using the contact details in the ‘About Us’ section above.

17.3 Pursuant to the Legislation, a booking request made by you can only be accepted by a person that holds a private hire operator's or booking office licence.

18.1 A request for a Booking constitutes an offer by you to purchase ROLZO Transportation Services in accordance with these Terms. This Booking request will set out the main characteristics of the ROLZO Transportation Services (including pick up and drop off points). Your offer shall only be accepted when ROLZO issues written confirmation of the relevant ROLZO Transportation Service via email or push notification from ROLZO’s mobile application, at which point and on which date and time a contract for ROLZO Transportation Services to which the Booking relates shall come into existence (“Contract“). There is no obligation on us to accept a Booking, which may be declined for any reason. ​​If a driver becomes unavailable after we have provided you with written confirmation of the Contract, we will endeavour to find you another driver for your Booking. Where an alternative driver cannot be found, we reserve the right to terminate the Contract without compensation to you.

18.2 We will inform you of the estimated time of driver arrival and estimated time of journey completion, but these are estimates only, and time shall not be of the essence. If we cannot accept your Booking request, we will inform you of this and not charge you for ROLZO Transportation Services. Your Contract will end when the passenger journey ends or as otherwise may be provided for in these Terms.

18.3 The price for the Contract (which will include VAT, if applicable) will be provided to you via the App(s)/Website(s) Services before you place your Booking request. This may include relevant surcharges (including airport pickup, dropoff, tunnel tolls, parking or other airport charges) and/or tolls, road charging schemes, congestion charges, low emission or similar zones, and road tax. You may be charged a different amount than the price provided in certain situations, including but not limited to, material changes to the pick/up drop off point, route taken, driver waiting time, stops or traffic. The applicable rates will be available via the App(s)/Website(s) Services in this situation. These may be modified or updated from time to time. It is your responsibility to remain informed about the current rates for transportation services. Additional charges may also apply, for instance, if you, or any passenger, soils, contaminates, or damages a vehicle, in which case you may be charged for such damage and a cleaning fee.

18.4 Our accepted payment methods are set out on the App(s)/Website(s) Services. When you make a Booking request, ROLZO may need to verify your payment method by issuing a temporary authorisation hold from your bank. When ROLZO has completed the ROLZO Transportation Services, if you think a payment is incorrect, please contact us promptly to let us know.

18.5 You can make changes to your Contract through the App(s)/Website(s) Services. It will confirm if the change is not possible.

18.6 ROLZO and its affiliates may change its ROLZO Transportation Services at any time to reflect changes in relevant laws and regulatory requirements.

18.7 Your right to cancel a Contract depends on when you decide to end the Contract. Please see Section 5 of these Terms for Cancellation of a Contract as well as our Cancellation Policy for Transfers and the Cancellation Policy for By the hour. If ROLZO is not at fault, and you do not have a right to change your mind, you can still end your Contract, but you may be charged a cancellation fee in accordance with our cancellation policy. To cancel your Contract, please follow the steps on the App(s)/Website(s) Services. ROLZO will make refunds due to you as soon as possible, where applicable.

18.8 ROLZO may end your Contract in certain circumstances, as provided for in these Terms. If ROLZO ends the Contract, ROLZO will refund any money you have paid in advance, but it may deduct or charge you as compensation for the net costs it incurs if you have broken the terms of the Contract.

18.9 ROLZO also provides to you with certain booking services, which include:

18.9.1 Keeping records of Bookings;

18.9.2 Remotely monitoring transportation services booked using the ROLZO app;

18.9.3 Receiving and dealing with feedback, questions and complaints from you relating to Bookings accepted by ROLZO;

18.9.4 Managing any lost property queries.

(together the "Booking Services").

19.1 If there is a problem with ROLZO Transportation Services or a complaint, please contact us on the details in the ‘About Us’ section above.

19.2 Please note, however, that all private hire vehicles are required by law to hold and maintain PHV insurance for drivers to legally carry and transport passengers. If your problem relates to a motor incident, please contact us for your driver's insurance details to progress matters. We will not be liable for any matters covered by your driver’s PHV insurance unless and until you have exhausted all potential remedies related to motor accidents.

19.3 If ROLZO, or its affiliate entities, are liable to you in connection with the Booking Services or ROLZO Transportation Services, its liability, insofar as is permitted by law, will be limited to an amount equal to £500 in aggregate.

19.4 ROLZO, and its affiliate entities, are not liable for business losses. If you use ROLZO Transportation Services for any commercial or business purpose, ROLZO will have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity (whether or not such loss could be reasonably expected to flow from our negligence or breach of these Terms).